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Privacy Policy
When you do
business with Penguin Bay Winery you may expect that your personal
information will be kept private and confidential. At Penguin Bay
Winery we are committed to maintaining your privacy and safeguarding
your account, transaction, and personal information. Such information
is considered confidential and non-public.
Obtaining Information
Penguin Bay Winery collects certain confidential information from you
as a customer. Examples of the type of information collected include
addresses, phone numbers, and product preferences. You supply some of
this information to Penguin Bay Winery on order forms and other forms.
Credit Card Information
Penguin Bay Winery does not collect your credit card numbers or ever
see them. When you are asked for credit card information you will be on
the Verisign website, a payment processing company of excellent
reputation that is fully in compliance with privacy and banking
regulations.
Contact Information
Several of
our optional services may involve storing personal information - your
Personal Shopping Account, Tell Me when services, Newsletter
subscriptions and so forth. This is for your convenience only. The
information is not used for any other purpose.
Website Visits Tracking
We also
contract with an outside service called Spider Graphics to help us
better understand your use of www.penguinbaywinery.com. Spider Graphics
places cookies on your computer to collect various kinds of information
for us related to your use of www.penguinbaywinery.com, so that we may
continue to refine and improve the site for our customers. We do not
allow Spider Graphics to collect any credit card, user name or password
information, nor are they allowed to use data that they collect for us
for any other purpose. Additionally, Spider Graphics is contractually
required to maintain all the information collected for us in strict
confidence.
Internet Opt Out Notification
Penguin Bay Winery may disclose non-exempted, non-public personal
information, including transaction and experience information, to its
affiliates for solicitation or marketing additional products and
services. You may elect to opt out of such disclosure by clicking here and selecting your preferences.
Postal and Phone Opt Out Notification
If you place orders by mail or phone, we do make our mailing list
available to carefully screened companies whose products or services
might interest you. You may elect to opt out of such disclosure by
clicking here and selecting your preferences.
Shipping Policy
In order to ship
and track merchandise, we make your name and address available to such
companies as United Parcel Service and Federal Express. In no instance
are these business affiliates allowed to use your personal information
for any other purpose. A person 21 years of age or older must be
present to sign for shipments of alcoholic beverages.
Return/Refund Policy
If for any
reason you are unsatisfied with the product you receive, please contact
us within 30 days of purchase so that we may determine the best
resolution.
Age Restriction Policy
There are
no materials, images, or words on this website that would normal raise
any issue about age appropriateness. Alcoholic beverages may not be
purchased by persons under 21 years of age.
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